HELP & SUPPORT

Help & Frequently Asked Questions

Find answers to common questions about accessing, using and navigating the Flying Kites Digital Resource Library.

GETTING STARTED

Getting Started

How do I create a DRL account?

Click Register in the top navigation and complete the registration form using an email address you can access. After registering, check your email for the account activation link.

Why do I need to verify my email?

Email verification confirms that the email address belongs to you and helps us keep the Digital Resource Library secure.

I registered but did not receive the activation email. What should I do?

Check your Spam or Junk folder first. If the email is not there, contact the Flying Kites ICT Team for assistance.

LOGIN & PASSWORD

Login & Password

I have forgotten my password. How do I reset it?

From the Login page, select Forgot your password?, enter the email address or username linked to your DRL account, and follow the reset instructions sent to your email.

What are the password requirements?

Passwords must contain at least 12 characters. A longer password or passphrase is recommended.

Why can’t I log in?

Check that you are using the email address or username associated with your DRL account and that your account has been activated. If the problem continues, contact the Flying Kites ICT Team.

FINDING RESOURCES

Finding Resources

How do I search for a resource?

Use the search icon in the top navigation and enter a subject, module, topic or keyword.

Where can I find classroom resources?

Open Classroom Practice Hub to access resources for planning, teaching, learner engagement, assessment, learner support and technology-enabled teaching.

Where can I find Self-Directed Learning materials?

Select Self-Directed Learning from the main navigation to access teacher professional learning and digital-skills resources.

Where can I find Girls United resources?

Select Girls United to access Gender Equity, Menstrual Health Management and Gender-Based Violence resources.

Where can I find KICD materials?

Select KICD Resources from the main navigation.

CONTRIBUTING RESOURCES

Contributing Resources

Can I submit a resource to the DRL?

Yes. Use Submit Resource for Review on the homepage. Submitted resources are reviewed and verified before they are added to the library.

STILL NEED HELP?

Couldn’t find the answer you were looking for?

Contact the Flying Kites ICT Team for support.

To help us resolve your issue quickly, please include your name, school, the email address linked to your DRL account, a short description of the problem, and a screenshot where possible.

Contact Support →

Flying Kites – Digital Resource Library